FAQ's

FAQ's

How do I open an account with Akiba Commercial Bank?

We have a variety of accounts to suit our customers’ needs. We have personal accounts, club or group accounts, business accounts, special accounts for children, college and university student accounts, and fixed deposit accounts.

For information and instructions on how to open an account as well as which account best suits your needs please visit any of our branches or visit our User Guide page on our website.
 

What are the bank’s operating hours?

Understanding the varying needs of our customers we have different opening hours for certain branches depending on customer needs.

Below is our schedule of branch operating hours:

Branch

Opening hours

Main, Kinondoni, Buguruni, Mbagala, Moshi, Arusha, Tandale and Ukonga

Monday – Friday 8:30am – 4:30pm

Saturday 8:30am – 1:00pm

Kariakoo, Aggrey,

Monday – Friday 8:30am – 5:00pm

Saturday 8:30am – 1:00pm

Sunday and public holidays 10:00am – 2:30pm 

Ubungo, Ilala, Temeke and Tegeta

Monday –Friday 8:30am – 4:30pm

Saturday 8:30am – 1:00pm

Sunday and public holidays 10:00am – 2:30pm

 

How many branches does Akiba Commercial Bank have and where are they located?

Our bank is growing and continues to expand its services bringing them closer to customers. We have 17 branches, 13 of which are in Dar es Salaam, and one each in Moshi, Arusha, Dodoma, and Mwanza. For details of the locations of these branches in each of these cities or towns please visit the Branch Locator page on our website.

What types of loans are available from Akiba Commercial Bank loans?

We have loans for different customers based on their needs. These loans come with flexible requirements and are generally easy to apply for because they are intended to help small and upcoming business owners who may otherwise not qualify for loans elsewhere.

We provide loans to groups, individuals, and employees. We also provide home improvement loans, Umeme Loans to help owners connect their homes to electricity, business loans, and overdrafts.
 

How does a customer put forward suggestions, complaints, or questions?

We receive questions, suggestions, and complaints through suggestion boxes found in all our branches. Our website also has a section dedicated to all customer concerns.

How do I conveniently check my account or access other services?

We have taken major steps to improve our services through technology so that customers enjoy fast, convenient services. To check your balance you can either use an ATM or visit one of our branches.

We have also introduced ACB Mobile, a service that enables our customers to access our services through their mobile phones. ACB Mobile allows you to check your balance, request a mini statement, make transfers to another ACB account, top up credit on your phone, pay for LUKU or DSTV, pay your water bills, request a full statement, a cheque book, foreign exchange rates, as well as get sms alerts for your salary.

Where can I withdraw money from my account?

You can withdraw money from your account easily at any of our branches as well as from any Umoja Switch ATM close to you. Umoja Switch ATMs are scattered around the country making it convenient for any customer to access their money.

How do I acquire an ATM card?

To have an ATM card you must first open a Savings Bomba account or a Biashara Account if they own a business. College or university students can access an ATM card if they open an Elimu Account.

Are there any charges for withdrawing money from an ATM?

A customer is charged TZS500 for withdrawing money from an ATM and they can take out a daily maximum of TZS500,000. Other services available at ATMs including checking your account balance, requesting a mini statement, or changing your PIN are free of charge.

How often can a customer deposit money into their account?

There is no limit to how many times or how much a customer can deposit into their account; the customer is free to make any deposits they deem necessary whenever they feel able to do so.

What procedures are in place for a customer seeking to apply for a loan?

A customer can apply for a loan by visiting one of our branches where they can speak to a loan officer who will explain the entire process and requirements in place such as ownership of a business for a period of not less than six months, or any other collateral that the bank has designated.
 

If a customer loses their ATM card, how long will it take to replace it?

A customer is required to report a lost card at their nearest branch immediately to ensure the safety of their account. Furthermore, the customer must report the loss to the police where they will be issued with a lost property report which they will then hand in to the bank branch as proof.

You should receive a new card 14 days after applying for a replacement.